Contact Us
Got a question about one of our reviews, spotted something out of date, or want to flag an issue with how we've covered a no KYC crypto casino? This page explains what we can help with, what we can't, and how to reach us.
What We Can Help With
Crypto Casinos is an independent research and comparison site. We cover crypto casinos serving US players, including how they handle coin support, licensing, payout speed and identity verification — or the lack of it. If your message falls into one of the areas below, we want to hear from you:
- Corrections — a bonus term, licensing detail, or supported coin that's changed since we last checked
- Feedback on a review, ranking, or comparison table
- Questions about how we assess and rank the sites listed on this page, including who we are and how we work
- Suggestions for a topic or site we haven't covered yet
- Concerns about content accuracy, sourcing, or claims made on any page
What We Can't Help With
Because Crypto Casinos doesn't operate any casino, hold player funds, or process transactions, there are things genuinely outside our reach. If your issue is with one of the following, it needs to go directly to the casino itself, not to us:
- Deposits, withdrawals, or a stuck crypto transaction
- Account verification, KYC requests, or a frozen account
- Bonus disputes, wagering calculations, or a voided win
- Login issues, password resets, or closing an account
- Self-exclusion requests — these go through the operator or, where relevant, a state-regulated self-exclusion program
For any of the above, check the support section or live chat on the casino's own site. Each operator handles disputes and account matters differently, and we have no ability to intervene, expedite a withdrawal, or access your account.
Before You Write In About a Specific Casino
If your message concerns one of the sites we review — for example BetPanda, CoinPoker Casino, Cryptorino, LuckyRollers, Hyperlucky, Winna, Thrill, BC Game, Wild.io or Vave — it helps to include:
- The name of the casino and the date you signed up or played
- What happened, in plain terms (e.g. a delayed withdrawal, a bonus term that didn't match what was advertised)
- Any screenshots or transaction references you're comfortable sharing
This lets us look into whether our review needs updating, even though we can't resolve individual account disputes on your behalf.
A Note on Commercial Relationships
Crypto Casinos may earn a commission when readers sign up with a casino through our links. This doesn't affect how sites are ranked, reviewed, or written about — operators can't pay for a better score, and every write-up carries genuine strengths and limitations. If you think a review reads too favorably or misses a real drawback, tell us; that's exactly the kind of feedback that keeps the site honest.
Legal, Age, and Responsible Gambling Reminders
Crypto casinos featured on this site are licensed offshore — typically in jurisdictions like Curaçao or Anjouan — and are not regulated by any US state or federal gambling authority. Playing at these sites sits in a legal grey area for US players, and availability varies by state, so it's on each reader to check their own state's laws before signing up. Nothing on this site is legal or tax advice; for questions about the legality of crypto gambling in your state, or the tax treatment of crypto winnings, consult a qualified professional.
Every site we cover requires players to meet a minimum age — 18 or 21 depending on the operator and state — and we do not create content aimed at anyone under that threshold. If gambling has stopped feeling like entertainment, free and confidential help is available through the National Problem Gambling Helpline at 1-800-GAMBLER. Offshore casinos may not offer the same self-exclusion tools or player protections as state-regulated operators, so it's worth reviewing our Responsible Gambling page for options that don't rely on the casino itself.
Our full terms of use, including how we source and present information, are set out on the Terms and Conditions page.
Getting a Response
We read every message that comes in, though as an independent site we're not able to offer live support or guarantee a same-day reply. General feedback and correction requests are typically the fastest to action since they don't require back-and-forth. If you're chasing an urgent account or withdrawal matter, contacting the casino's own support team directly will always be quicker than going through us.